Shipping policy

Effective Date: February 6, 2026
Last Updated: February 6, 2026

At KINUJO Philippines, we are dedicated to delivering our premium beauty devices and hair care products to you safely and efficiently. This Shipping Policy outlines our delivery procedures, timelines, and terms to ensure a transparent and reliable shopping experience.

1.  DELIVERY COVERAGE

Currently, our standard delivery service covers Metro Manila (MM) only.

We are actively working to expand our logistics network to serve customers in provincial areas across Luzon, Visayas, and Mindanao. Please check our website regularly for updates on expanded delivery zones.

2. SHIPPING FEES

We offer a simplified flat-rate shipping fee structure for all orders within our coverage area:

Standard Shipping Rate: PHP 300.00

This fee includes handling, secure packaging for fragile electronics, and door-to-door delivery service. Occasionally, we may offer free shipping promotions, which will be clearly indicated on the checkout page.

3. SHIPPING INSURANCE COVERAGE

KINUJO Philippines values the safe delivery of our premium beauty devices. To protect all shipments against loss, damage, or delivery issues, we automatically include shipping insurance coverage provided by our courier partners on every order.

This policy ensures that every customer receives their products accurately and in perfect condition, giving you peace of mind with every purchase.

For detailed information about specific coverage terms and conditions, please refer to your courier's official insurance policy:

  • LBC: https://www.lbcexpress.com/terms-and-conditions 
  • J&T Express: https://www.jtexpress.ph/termsAndConditions

4. PROCESSING TIME

All orders are processed within 3 business days after payment confirmation.

  • Business Days: Monday through Friday, excluding Philippine national holidays and weekends.
  • Orders placed on weekends or holidays will be processed starting on the next business day.
  • During high-volume periods (e.g., product launches, holiday sales), processing times may be slightly extended.
  • Company Events: The company may close for company-wide events or activities. During such closures, order processing will be temporarily suspended and will resume on the next business day. We will notify customers in advance of any scheduled company event closures.

5. DELIVERY TIME

Once your order has been handed over to our courier partner, the estimated delivery timeline is:

  • Metro Manila: Typically 2–4 calendar days

Please note that these are estimated timelines. Delivery times may vary due to external factors such as:

  • Inclement weather conditions (typhoons, heavy rain)
  • Traffic congestion or road closures
  • Public holidays and peak season surges
  • Courier service interruptions beyond our control

6. COURIER SERVICES

We partner with trusted logistics providers to ensure the safe handling of your KINUJO products. Our primary courier partners include:

  • LBC 
  • J&T Express

For urgent same-day delivery requests (subject to availability and additional fees), we may utilize on-demand services such as GrabExpress or Lalamove.

7. ORDER MODIFICATIONS

Cancellation & Address Changes

We understand that mistakes happen. You may request to cancel your order or change your shipping address only before the order has been shipped.

Once an order has been dispatched to the courier, we are unable to modify the delivery details or cancel the shipment.

How to Request Changes

Please contact our customer support team immediately via email (kinujo[at]compass.style) with your Order Number and specific request.

8. DELIVERY PROCEDURES

To ensure successful delivery, please ensure that someone is available to receive the package at your specified address.

  • Customer Absence: If you or your authorized representative are not available to receive the package, the courier may attempt re-delivery according to their policy (usually 1-2 attempts).
  • Return to Sender: If delivery fails after maximum attempts due to customer unavailability or incorrect address, the package will be returned to our warehouse.
  • Re-delivery Fees: Return shipping costs and re-delivery fees due to customer absence or address errors shall be borne by the customer. We will require payment of these additional fees before re-shipping your item.

9. PRODUCT-SPECIFIC HANDLING

KINUJO products are high-precision electronic beauty devices requiring careful handling.

  • Packaging: All items are securely packed with protective cushioning to prevent damage during transit.
  • Inspection: We perform a visual quality check on packaging before dispatch.
  • Upon Receipt: We strongly recommend inspecting the external packaging for any signs of severe tampering or damage before signing the courier's proof of delivery. If the package appears significantly damaged, please document it with photos or videos immediately.

10. TRACKING YOUR ORDER

Once your order has been handed over to the courier, you will receive a Shipping Confirmation Email containing your unique tracking number and a link to the courier's tracking website.

Please allow up to 24 hours for the tracking information to update in the courier's system after receiving the email.

11. DELIVERY ISSUES

Lost or Delayed Packages

If your package exceeds the estimated delivery time by more than 3 days, please contact us. We will coordinate with the courier to locate your shipment.

Damaged or Incorrect Items

If the package appears significantly damaged, please document it with photos or videos immediately and contact our customer support team. Please retain all original packaging and the waybill.

12. CONTACT INFORMATION

For any shipping-related inquiries, tracking assistance, or delivery concerns, please contact our customer support team:

Email: kinujo[at]compass.style

Operating Hours: Monday – Friday, 10:00 AM – 5:00 PM (Excluding Philippine national holidays and weekends)