Refund policy

Effective Date: February 6, 2026
Last Updated: February 28, 2026

1.  INTRODUCTION

This Return & Refund Policy applies to all KINUJO hair care and beauty devices purchased through the official KINUJO Philippines online store. By placing an order, you agree to these terms.

Please note that only products manufactured for the Philippine market (Model: KHPH302) are covered by the 1-Year Warranty. Parallel import products (products manufactured for markets other than the Philippines) are sold without warranty coverage.

2. CONSUMER RIGHTS PROTECTION

This policy adheres to the Consumer Act of the Philippines (Republic Act No. 7394). Consumers have statutory rights to repair, replacement, or refund for defective or malfunctioning goods. These rights cannot be waived or limited by contract terms.

3. RETURN ELIGIBILITY

Returns and exchanges are accepted for:

  • Defective or malfunctioning products (defects and malfunctions in materials and workmanship)
  • Wrong item received
  • Product mismatch (materially different from description)
  • Failure to meet implied warranty of merchantability

Products NOT Eligible for Return:

  • Change of mind or personal preference (void under RA 7394)
  • Found cheaper elsewhere
  • Products that show excessive use or damage beyond the minimal testing required to identify defects or malfunctions
  • Products with tampered warranty seals (unless authorized service center)
  • Products missing original accessories or packaging components

Note: For defective or malfunctioning products, minimal use necessary to identify the defect or malfunction is acceptable, but all original accessories, components, and packaging materials must be included.

4. RETURN TIMEFRAME

Standard Returns: Report within 7 days of delivery.

Within 7 Days of Receipt: For defects or malfunctions discovered within 7 days of receipt, customers may choose either:

　(a) Return and refund under this Return & Refund Policy, or　
    (b) Warranty repair/replacement under the Warranty Policy (Section 8)

After 7 Days from Receipt: For defects or malfunctions discovered after 7 days from receipt, warranty service (repair or replacement) will be provided in accordance with the 1-Year Warranty terms.

5. RETURN & REFUND PROCEDURE

Step 1 - Contact Support: Email us with subject 'Return Request - Order #[Number]'

Step 2 - Provide Evidence: Include proof of purchase, photos/videos of defect or malfunction, and serial number.

Step 3 - Verification: Request reviewed within 48 hours.

Step 4 - Return Shipment: If approved, ship to our designated address.

Step 5 - Inspection: Item inspected to confirm the defect or malfunction upon receipt.

Step 6 - Refund/Exchange: Issued after verification.

6. INSPECTION PROCESS

Upon receipt, items are inspected to confirm the defect or malfunction. Customers are notified of approval or rejection of the refund/exchange.

7. REFUND METHOD AND TIMELINE

Refunds are processed within 5 business days of approval (per DTI DAO 09-14) via the original payment method.

8. WARRANTY POLICY

8.1 Warranty Period

1-Year Warranty from date of purchase (typically covering defects and malfunctions in materials and workmanship under normal use).

8.2 Coverage Scope

Covers defects and malfunctions in materials and workmanship under normal use. Refer to the warranty card for complete terms.

8.3 Validity

The 1-Year Warranty is valid only for products manufactured specifically for the Philippine market (Model: KHPH302) and purchased through official KINUJO Philippines channels. Parallel import products — KINUJO products manufactured for markets other than the Philippines (i.e., models other than KHPH302) — are not covered by this warranty, even if purchased through this website.

8.4 How to Claim Warranty

Contact customer support with proof of purchase, product serial number, and description of the defect or malfunction.

9. WARRANTY EXCLUSIONS

The warranty does not cover:

  1. Malfunction or damage due to improper use, improper repair, or unauthorized modification.
  2. Malfunction or damage caused by moving, dropping, house-moving, transportation, or other physical impact after purchase.
  3. Malfunction or damage due to fire, earthquake, flood, lightning or other natural disasters, abnormal voltage, pollution, salt damage, gas damage (sulfide gas), or other external factors.
  4. Malfunction or damage caused by use of the product in a manner other than that described in the user manual.
  5. When required documents are not presented (if the purchase history is unclear or cannot be verified).
  6. Replacement of consumable/expendable parts, specification changes, or routine maintenance.
  7. Malfunction and damage due to other than normal household use.
  8. Products purchased from sources other than the KINUJO official website or authorized distributors in the Philippines, or used/resale products for which the distribution route is unclear.
  9. When the warranty card does not state the date of purchase, customer's name, or store's imprint, or if the wording has been altered or tampered with.
  10. When the lot number (serial number) cannot be identified, has been removed, altered, or is illegible.
  11. Malfunction or damage caused by using the product for purposes other than general household use (e.g., commercial use, salon use, rental purposes, etc.).
  12. Cosmetic damage including discoloration, scratches, or wear and tear that does not affect product functionality.
  13. Loss of accessories or packaging materials.
  14. Parallel import products (KINUJO products manufactured for markets other than the Philippines, i.e., models other than KHPH302), regardless of the purchase channel.

10. EXCHANGE POLICY

Exchanges are subject to stock availability. If the item is out of stock, a refund or credit may be offered.

11. SHIPPING COSTS

Defective/Wrong Items (within 7 days): KINUJO Philippines covers return shipping.

Warranty Claims (Manufacturing Defects): KINUJO Philippines covers both shipping to the service center and return shipping of the repaired/replaced unit, in compliance with RA 7394.

Customer Responsibility: Customer covers shipping costs if the damage is caused by misuse or unauthorized repair.

12. CONTACT INFORMATION

Support Email: kinujo[at]compass.style